Shipping policy
Thank you for shopping with yerssupply! Please read our shipping policy below so you know exactly what to expect.
Processing Time
All orders are processed within 1-3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, processing may be delayed by a few days. We'll notify you by email if there's a significant delay.
Shipping Time
Because we work with trusted suppliers to bring you quality products at great prices, shipping times may be longer than what you're used to with big-box retailers. Please allow:
- 7-15 business days for standard shipping within the United States
- 10-20 business days for international orders
Delivery times are estimates and can vary due to customs processing, carrier delays, or high demand.
Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout.
We offer free standard shipping on all orders over $50.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update after you receive this email.
If you haven't received your tracking information within [X] business days of placing your order, please contact us at [insert support email].
Multiple Items, Multiple Packages
If you order multiple items, they may arrive in separate packages and at different times, as items may ship from different fulfillment locations.
Delayed or Lost Packages
We are not responsible for delays caused by the shipping carrier or customs. However, if your order has not arrived within the estimated delivery window, please reach out to us at [insert support email] and we will do everything we can to help track down your package.
Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [insert support email] and we will do our best to correct it before the order ships.
Customs, Duties, and Taxes (International Orders)
International customers may be responsible for any customs fees, import duties, or taxes charged by their country. These charges are not included in your order total and are the responsibility of the customer.
Questions?
If you have any questions about your order or our shipping policy, please contact us at [insert support email] or through our [Contact page].